Notice of Data Incident at Father Bill’s & MainSpring

This is a legal notice to inform potentially affected individuals of a data incident that occurred at Father Bill’s & MainSpring (“Father Bill’s”). Father Bill’s provides emergency housing to those experiencing homelessness and other emergency situations. If you were a guest a Father Bill’s between December 23, 2019 and May 28, 2020, some of your personal information could have been accessed or acquired.

We sincerely apologize for any inconvenience or concern this incident may cause. This notice contains information about what happened, steps we took, and the resources we are making available to you to protect your identity.

On May 21, 2020, we learned that a Father Bill’s employee potentially accessed our guest registration system and potentially accessed some of our guests’ records. We launched an investigation and determined that the subject employee did in fact impermissibly access guest records in our guest registration system. Furthermore, we determined that the data elements that could have been accessed included the name, birthdate, and social security number data elements. Notably, however, Father Bill’s does not store all of these data elements for every guest, and the data that could have been impermissibly accessed pertained to guests that stayed with Father Bill’s between December 23, 2019 and May 28, 2020. Therefore, if you did not provide us all of these data elements, then not all of these data elements were accessed or potentially acquired, and if you did not stay with us between December 23, 2019 and May 28, 2020 this notice may not be applicable to you.

Once we determined that unauthorized access to our guest registration system occurred, we terminated the employee and revoked all employee access to our guest registration system. Furthermore, we filed a police report, and alerted the Attorney General’s office.

To help protect the identity of those that may be affected by the incident, we secured the services of Epiq to provide identity monitoring at no cost for eighteen (18) months.  Epiq is a global leader in risk mitigation and response, and their team has extensive experience helping individuals whose data was exposed. The services that Kroll is prepared to provide includes Credit Monitoring, Fraud Consultation, and Identity Theft Restoration.

If you were a guest at Father Bill’s between December 23, 2019 and May 28, 2020, please call our support center to receive these free services.  Our customer support center can be reached at 1-888-490-0895, Monday through Friday, 9:00 a.m. to 9:00 p.m. Eastern Time. When you call, you will be asked to provide your name, and a unique one-time-use code for free credit monitoring will be provided to you, along with instructions to redeem those services.

In addition to the services we provided, you have the right to obtain a police report if you are the victim of identity theft. Furthermore, you can place a freeze on your credit report for no cost by contacting the three major credit bureaus. Their contact information is:

Equifax Security Freeze
P.O. Box 105788
Atlanta, GA 30348


Experian Security Freeze
P.O. Box 9554
Allen, TX 75013

TransUnion (FVAD)
P.O. Box 2000
Chester, PA 19022

In addition, you can contact the Federal Trade Commission (“FTC”) for additional information to help reduce the risk of identity theft.  The FTC’s contact information is: 

Federal Trade Commission
Consumer Response Center
600 Pennsylvania Ave NW
Washington, DC 20580

1-877-IDTHEFT (438-4338)

Please remain vigilant by regularly reviewing your credit reports and reviewing your accounts for suspicious activity.